Cart is empty From fragrance details to shipping, we’ve got answers to all kinds of questions. If you can’t find what you’re looking for, feel free to reach out to us at
Products
- Never leave a burning candle unattended. Keep lit candle in sight at all times!
- Never burn a candle on or near anything that might catch fire, like loose papers, fabric, bedding, books, drapes, decorations, etc. Play it safe and give your candle nice clear area to sit on.
- Keep lit candles away from drafts–open windows, air conditioners, vents, fans, etc.
- Keep candles out of the reach of children and pets.
- Extinguish the flame if it becomes too high or flickers repeatedly. Trim the wick and check for drafts before re-lighting.
- If there is any chance you might doze off to sleep, blow out your candle immediately!
- Wait until the flame extinguishes completely and clears of smoke before replacing our lid.
- Make sure your first light liquefies the entire top layer of wax. Otherwise, you’ll be left with a “memory ring,” which causes the wax to tunnel rather than melt evenly.
- Wicks are happiest when at a very short (1/4 inch) height. After your first burn, use a pair of wick trimmers to trim the wick to the right length, ensuring a steady, smokeless flame.
- We recommend burning for no more than four hours at a time. And, when you get towards the end don’t burn all the way down: swap your candle for a new one when ½ inch of wax remains.
Yes! Our candles are clean burning and non-toxic. We only use 100% natural soy with zero additives and premium fragrance blends with zero toxins, carcinogens, phthalates, etc.
Bulk/Custom Gifts
Please reach out to us directly! chase@lucidcoastcc.com
Yes! From wedding favors to birthday parties we can create a custom candle that’s unique to your event. Send us an email – chase@lucidcoastcc.com
Payment/Shipping
We currently ship to the United States & Canada. All orders are shipping from our flagship location in Myrtle Beach, SC.
All orders are shipping via UPS/USPS. Orders typically ship within 1-2 business days. Note: During peak summer we will only ship M-W to ensure your order makes it to you, safe & sound.
Refund/Return Policy
We have a 15-day return policy, which means you have within 15 days of the original purchase of your item to request a return or refund.
If you are requesting a return you will be responsible for shipping charges to help cover processing and handling fees associated with your order.
To be eligible for a return, please make sure:
The product was purchased within the last 15 days
The product is in its original packaging
The product isn’t used or damaged
Obtain a return number from us
If you are requesting a replacement or refund, the product must proven to be damaged/and or defective, or shipped in error. For an item to be eligible for a replacement/store credit to Lucid Coast we must receive documented proof of purchase and photographic proof of the damaged item within 15 days of the date of delivery. Replacement/store credit requests can be sent to chase@lucidcoastcc.com and we will respond within 1-2 business days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will always do our best to make it right for you!
Cancellations must be made 3 days in advance for a full refund.
Cancellations made between the 24 hour window and 72 hour window will receive a credit that can be applied towards a future candle workshop or store credit.
Cancellations made same day are non-refundable, however please reach out to us. We understand things happen.
We understand that situations arise in which you must cancel your reservation. It is required that if you can’t make it you let us know as soon as possible. This will enable for another person who is waiting for a spot to be scheduled in that time slot.
With cancellations made less than 24 hours notice, we are unable to offer that slot to other people and prepare in advance for all workshops.
A 24 hour notice is required to have a store credit issued to use at a later date. We do not issue refunds. No Shows will not be rescheduled nor given a store credit.